Ongoing Project Spotlight
SOFALAM is currently implementing a high impact, system level improvement project focused on
strengthening
Haiti’s Gender Based Violence survivor service delivery system. The initiative aims to improve safety,
continuity of care, access to justice, reintegration outcomes, relocation reliability, and
accountability across
more than 50 community based and institutional service providers.
30
Experts
Conducting Workshops and guided discussions
A network of 30 experts supports service providers through workshops and guided
discussions.
50
Service Providers
Benefiting from process improvement
Fifty service providers benefit from process improvement methods and accountable referral
pathways.
2,000
Survivors Referred
Through Konektem.org
Two thousand survivors have been referred to services through Konektem.org.
50%
Standardized Value Stream
Process standardized in two months
Process deviation rate less than 50 percent in two months.
50%
Reintegration Sustainability
Meets sustainability and safety
- 50 percent without new protection risk
- 50 percent with follow up verification
< 20%
Justice Engagement Protection
Protection incidents
- 20 percent traceable case resolution endpoint
- 100 percent cases with revocable consent
50%
Safe Access During Restrictions
Access success rate
- 5 percent access related protection incidents
- 60 percent perceived safety among survivors
3 / 100
Justice Incidents per One Hundred
Incidents per one hundred engagements
100 percent cases with revocable consent.
30 days
Relocation Cycle Time
Average request to safe arrival
- 30 percent urgent cases within threshold
- 40 percent relocated survivors with uninterrupted care
100%
Continuity of Care
No missed handoffs
20 percent handoff defect rate.
30%
Referral Completion On Time
Completed within timeframe
- 30 percent referrals with accountable focal point
- Percent of cases requiring repeated disclosure
- 30 percent survivor reported visibility of referral progress
Project Purpose
The project strengthens priority GBV service delivery processes that affect survivor protection,
coordinated
referrals, relocation timeliness, trafficking response, justice engagement, and long term reintegration.
The goal
is to reduce protection risks, interruptions in care, and referral delays while improving verifiable
outcomes for
survivors.
Key Process Areas
- Safe access to services in high risk environments
- Case management and coordinated care across 50 plus organizations
- Seamless and accountable referrals
- Protection safe engagement with justice systems
- Emergency and planned relocation support
- Reintegration sustainability and follow up verification
- Specialized pathways for survivors of trafficking and armed violence
Expected Outcomes
- Reduced service delays and missed handoffs across the service continuum
- Clear referral accountability with defined focal points
- Safe and traceable justice engagement with reduced protection incidents
- Faster and safer relocations with continuity of care maintained
- Improved reintegration sustainability for survivors
- Reliable and verifiable service delivery data for coordination and reporting
Project Partners
- SOFALAM – Lead implementing partner
- Haiti Family Care Network – Training and expert network coordination
- UN Women Haiti – Sponsor and technical oversight
- WPHF – Donor support
Project Timeline
Define
Q1 2026
Charter, VOC, SIPOC, initial CTQs.
Completed
Measure
Q2 2026
Operational definitions, data plan, baselines.
In progress
Analyze
Q2–Q3 2026
Root causes, bottlenecks, risks.
Planned
Improve
Q3 2026
Pilots, service level expectations, safeguarding controls.
Planned
Control
Target: 31 Jul 2026
Control plan and monitoring.
Target
Open Procurement
SOFALAM is accepting proposals from qualified organizations and independent consultants for the
GBV Service Delivery Improvement Project. Submissions are reviewed on a rolling basis.
RFP — SOFALAM-2026-GBV-001
GBV Survivor Service Delivery System Improvement
Submit Proposal →
